Privacy Policy

We are committed to being transparent about how we collect and handle your personal information.

We want you to be informed about how your Personal Data is used and processed. To support this, we use a range of methods to keep you up to date and provide relevant information when it matters. Where specific details are required, we will provide them at the appropriate time. If you have questions or need clarification on any aspect of our data practices, including any applicable legal limitations, please contact us at the email address below: info@lyrickapithaven.com

Your personal data will only be used for the purposes outlined in this Policy.

We may process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities related to the Services.
We also process personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or have it transferred to you or a third party. We will action your request accordingly.

Protect Your Personal Data:

While we cannot guarantee the complete security of your personal data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured. This Policy applies to information that relates to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly, or through a combination of information the Company holds or can reasonably access. "Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage. Our services are intended for users aged 18 and over. We do not knowingly collect personal data from, or permit access to our services by, anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services or channels, or via information received from our third-party partners.

You are not required to provide personal information to us. However, withholding certain information may limit our ability to deliver our services or grant you access to the website.

You are not required to provide us with personal data. However, choosing not to may prevent us from delivering the Services or restrict access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (such as IP address, access dates and times, and access dates), language settings, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you provide to Us when you connect with a third-party online trading platform through Us.
Personal information you provide to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We engage trusted third-party service providers to assist with operating our platform and delivering our services. These providers access your personal data only to the extent necessary to perform their designated functions and are contractually required to handle it in accordance with applicable privacy obligations. Business Partners: Where relevant to the services you use, we may share personal data with our business partners. Any such sharing is conducted in accordance with this Privacy Policy and applicable law. Legal and Regulatory Requirements: We may disclose your personal data to government authorities, regulators, or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect our rights, or respond to a verified legal request. Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify you of any such change and the applicable privacy terms before your personal data becomes subject to a different privacy policy. With Your Consent: We may share your personal data with third parties not listed above where you have provided explicit consent to that sharing. In all cases, we take reasonable steps to ensure that third parties receiving your personal data are bound by appropriate confidentiality and data protection obligations consistent with this Privacy Policy.

We may share your Personal Data with third-party service providers that support our operations, including hosting and storage providers, as well as platforms that analyse user experience and IP address data.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be provided to the relevant trading platform, and its use will be governed by that platform's privacy policy. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with related entities or business partners where this supports the development and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities.
We may also share your Personal Data with prospective investors, buyers, or lenders to the Company or any other entity within our group in connection with a transaction, including the transfer or sale of Company or group assets, or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other entity within the group.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these services may collect and process your personal data in accordance with their own privacy policies. Third-party services we use may include analytics providers, advertising networks, and functionality tools. These services may set cookies on your device, collect information about your browsing behaviour, or track your interactions with our website. You can manage your cookie preferences at any time through our cookie settings. Disabling certain cookies may affect the functionality of some features on our website. By continuing to use our website, you consent to the use of cookies and third-party services as described in this section. For more information about how third parties handle your personal data, please refer to their respective privacy policies.

We may work with third-party service providers, including advertising networks and analytics companies, which may use cookies or similar technologies on our website.
Cookies are small text files placed on your device when you visit the website. They are used to collect information about your preferences and browsing habits, improve your experience, and customise the products and services presented to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to resume your session.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for any longer period permitted by applicable law, regulation, or order.
Your information will be shared with third-party trading platforms for 12 months. Where you provide consent, this sharing will continue for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. While we apply industry-standard safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining robust protections and will notify you as required if a breach affecting your personal data occurs. You are responsible for keeping your account credentials confidential. Do not share your password with anyone, and notify us immediately if you suspect unauthorised access to your account. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal data is no longer required, we will delete or anonymise it in accordance with our data retention practices.

We have implemented appropriate organisational and technical measures to protect Personal Data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or regulatory obligations beyond our control, we may be required to disclose Personal Data to third parties, including public authorities. We have no control over how such third parties handle or secure your Personal Data in those circumstances.
Transmission of Personal Data over the internet cannot be guaranteed to be fully secure. We cannot ensure the security of Personal Data you transmit to us online.

11. Links to Third-Party Websites

Our website contains links to third-party websites and applications. These are not operated or supervised by us, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through those sites or apps.
Before accessing or using any linked third-party website or application, we recommend reading its privacy policy carefully. We also advise caution when providing any personal data to third parties.

12. Modifications to this Policy We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you directly. Continued use of our services after changes are posted constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically to stay informed of any updates.

Before visiting any third-party websites or apps, read their privacy policies carefully. Only provide your personal data to third parties after reviewing how it will be handled.

13. Your rights regarding your personal information You have the following rights in relation to the personal information we hold about you: Right of access — You may request access to the personal information we hold about you and details of how we use it. Right to rectification — You may ask us to correct any personal information that is inaccurate or incomplete. Right to erasure — In certain circumstances, you may request that we delete your personal information. Right to restriction of processing — In certain circumstances, you may ask us to suspend processing of your personal information. Right to data portability — Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request a copy of your personal information in a structured, commonly used, machine-readable format. Right to object — Where processing is based on legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary to establish, exercise, or defend legal claims. Right to withdraw consent — Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, please contact us using the details provided in this policy. We will respond within the timeframe required under applicable law. We may need to verify your identity before processing your request. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

You have the right to request that we verify the accuracy of Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request restrictions on how your Personal Data is processed.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you provide to us. To exercise any of these rights, please submit a written request to the email address below.
Access Rights
If we are processing Personal Data about you, you have the right to access that data. The Company will provide an electronic copy of the Personal Data being processed. A reasonable fee may be charged for additional copies. Access rights must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response.
Right to Rectification
You have the right to request correction of any inaccurate Personal Data we hold about you. Where Personal Data is incomplete, you may request that it be completed, taking into account the purposes for which it is processed.
Right to Erasure
You may request erasure of your Personal Data where: (a) the data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) the data has been unlawfully processed; or (f) erasure is required to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Right to Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing. Where processing is restricted, Personal Data may only be processed with your consent, to establish, exercise, or defend legal claims, to protect the rights of another person, or where there is a substantial public interest under European Union or Member State law.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used format. You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, and it must not adversely affect the rights and freedoms of others.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
You also have the right to object at any time to the processing of your Personal Data for direct marketing purposes.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority established by a Member State to oversee the protection of individuals' fundamental rights in relation to the processing of Personal Data within the European Union.
The laws of the European Union and Member States may limit the rights described in this section.
We will respond to requests made under this section within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Information provided in response to a valid request under this section will be provided free of charge. Where a request is manifestly unfounded or excessive, including where requests are repetitive, we may charge a reasonable administrative fee or decline to act on the request.
Where we have reasonable doubt about the identity of the person submitting a request, we may ask for additional information to verify identity before proceeding.